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Original topic:

Samsung q80 - won’t recognise my Apple TV box

(Topic created on: 15-03-2023 10:56 AM)
Rooneym
First Poster
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Help

Samsung q80 won’t recognise my Apple TV box. It’s saying the HDMI is not connected 

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1 REPLY 1
JAMES4578
Samsung Members Star ★★
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Hi @Rooneym  can you check you have the latest firmware which is 1403 (available last month), if not can be downloaded to  USB and updated that way. https://www.samsung.com/uk/support/model/QE55Q80BATXXU/ 

if you do have it or does not make a difference can you check another device in that port.  Would be advisable to try another HDMI cable or try another port (if that is possible).

However if the issue remains unsolved after Troubleshooting  (checking other Devices/cables) I would suggest contacting support to look into the issue (they would be able to check via Remote Assistance if you were agreeable)

Contact details here https://www.samsung.com/uk/support/contact/#product-support 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .