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Original topic:

Samsung Q60 random video distortion

(Topic created on: 23-08-2021 10:00 AM)
qidowolo
First Poster
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TV

Hi, I have a Samsung Q60 Flat 75'' tv and every once in a while when watching youtube videos, or on other apps playing videos the TV will randomly spaz out and go i to this weird distorted pixel mode where I pause the video and the pixels constantly remain in motion even eithout the video playing. Anyone ever see this, not sure what to do about it as I’ve ran the wizard that’s supposed to correct picture issues but to no avail.

 

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AndrewL
Moderator
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@qidowolo: If you're only experiencing the issue on streaming apps then it may be stemming from dips in your connection speed. Try unplugging your router at the wall for 30 seconds, then plug it back in to see if you notice an improvement, or reach out to your ISP to see if there are any issues with the service in your area. If the above isn't applicable, check for any available updates via Settings > Support > Software Update > Update Now, and uninstall/reinstall the affected applications. 

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