03-06-2020 08:08 PM
Hi,
Samsung Q60 (QE43Q60RAT).
I've gone through various channels of Samsung support and they only send me to contact Samsung in a different way.
So I am now here to explain the bug in Samsung TV's because this NEEDS to go to 3rd line engineers.
Samsung Q60 Cannot connect to a Wifi extender with the SSID Hidden. The TV can only connect to it if the SSID of the WIfi extender is being broadcast.
This is very simply put. Also, please don't direct me to a basic "how to connect" page - I'm well capable in tech.
I have done numerous tests of hiding and broadcasting the SSID of the WIFI extender. The Samsung Q60 can only connect to it when it is being broadcast. I am not going to broadcast my SSID. This is a bug that lies in Samsung Q60 software.
There is no issue with my infrastructure setup - all of my devices including my S10 can connect perfectly to a hidden network (of the wifi extender)
I have identified the issue and know it lies within the TV software.
If it helps, the Wifi extender is currently using channel 132.
Again, the TV can connect to the extender if the SSID is being broadcast. But if the SSID is hidden, the TV cannot connect to it at all.
Please can a Samsung 3rd line engineer contact me about this.
03-06-2020 08:10 PM
I've tested both 2.4ghz and 5ghz network of the wifi extender. Both frequencies result in the same - TV can only connect when SSID is broadcasting.
17-06-2020 05:42 PM
Why dont you try putting the channel of the extender to between 1-13.
17-06-2020 05:45 PM
07-11-2020 01:19 PM
Just bought a brand new Q60T and it won’t connect to my hidden network. My 2018 Q7F connects fine. Wtf is going on Samsung?
08-03-2021 12:47 AM
08-03-2021 01:20 AM
08-03-2021 01:48 AM