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Original topic:

Samsung n5300 No hdr on Xbox series X

(Topic created on: 13/11/20 20:47)
TFKaz
Apprentice
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TV

I can't found the option to enable hdr on hdmi port or any hdr option on my tv. But hdr is working fine with tv apps like youtube, Disney plus etc...

When I check if a update is available my tv say no new update I'm currently on v1300

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TessM
Moderator
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TV

Hi @TFKaz ,

 

we have found this guide from our colleagues in the US that may help. Take a look at it here: https://www.samsung.com/us/support/answer/ANS00084864/

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TFKaz
Apprentice
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TV

The problem is that i don't have "Input Signal plus" or "HDMI UHD Color" on my settings menu, so what's wrong?

 

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TessM
Moderator
Moderator
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TV

Some features and settings may differ from a region to another. As you are getting HDR on other apps and sources, that may mean that this is something that your TV has enabled all the time.  Are you using the cable that came with the game console? 

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TFKaz
Apprentice
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Yes i use the one that came with the Series X it's a Ultra High Speed HDMI cable, my current region is France did i need to try to switch to a different region?

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TessM
Moderator
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Have you been in touch with Samsung France about this issue, or shared it on the Samsung France Community (https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv)  to see if others in France are reporting the same?

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TFKaz
Apprentice
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TV

I didn't try this but i will.

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