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Samsung MU8000 colour banding issues

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Black Belt 

@MrTugBoat87 wrote:

Hi David,

 

Same,  i couldnt find any reveiws where they pick this issues up, i think its mainly down to what video they use to reveiw them on. Probably something very bright in colour so it doesnt show the grey banding issues we have seen.

 

I would 100% go with going through SAMSUNG and the shop and just keep going until you get a resolution. I cannt believe the shop is asking you to take it back, thats very unfair of them. I would even argue that with them! Im based in the UK too, down in sunny old Berkshire. For my sins, im a Harry Potter fan, so i have the UHD collection, i tried it last night and it looked OK but the dark scenes again, the banding was noticable.  Once i have seen it, i cant carry on, my wife hardly noticed it on the last one i had (only last week then it was repaired) but even she can see it on this one.

 

Hoping they will come back to me today! 


You do know under consumer law they have the after 4 weeks they have the right to attempt a repair or replacement twice, after that you can reject the item and ask for a full refund.

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Try the above tool.

 

Paul

Highlighted
Apprentice

Hi Paul,

 

Thanks for sending that over. Ill have a word when the call me up later. The tried to originally say there was no issue and it was within Spec but im not having that, and told them so. So i took more photos from another app, instead of the Xbox, used the built in Netflix.

 

Lets see if they will sort me out this time. 

 

Cheers!!

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Apprentice

Any updates chaps?

 

Dave

Highlighted
Apprentice

Nothing yet mate, I’ll call them tomorrow if I’ve had no response!

Highlighted
Apprentice

Just got a call back - they have advised that i need to take another photo of the screen test now! This is ridiculous! There is a clear issue with the unit and now i need more proof. The thing is, the issue is only noticible in dark images. 

Highlighted
Black Belt 

@MrTugBoat87 wrote:

Just got a call back - they have advised that i need to take another photo of the screen test now! This is ridiculous! There is a clear issue with the unit and now i need more proof. The thing is, the issue is only noticible in dark images. 


Think you need to be persistent and insist on an engineer's visit. How long have you had the TV? 

Highlighted
Apprentice

Massively. Ill be taking the photos when i get in. 

 

They asked me to take a photo of every connected device - i am not doing that. I have a photo from the Xbox and the built in YouTube App, for me, thats is enough. I didnt have to do that last time, anyway.

 

 

 

 

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Apprentice

Nothing back yet... They wanted MORE phtos on Friday. They logged onto my TV and restored which done nothing, which i knew it wouldnt...

 

Waiting to hear back later today! 

Highlighted
Black Belt 

@MrTugBoat87 wrote:

Nothing back yet... They wanted MORE phtos on Friday. They logged onto my TV and restored which done nothing, which i knew it wouldnt...

 

Waiting to hear back later today! 


Think I would ask for a refund. 

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Apprentice

Any updates on the tv ?

 

regards

 

Dave

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