20-11-2023 08:09 PM in
Hi, could anyone help me please.
I have recently moved and plugged my samsung tv in and it is only displaying screen connect one connect box. I can’t remember ever connecting it to a box when using it previously - if there was a box it must have got lost in the move - is there anyway for the tv to work without a box please? Thanks
25-11-2023 02:51 PM in
The One Connect box is in effect the 'brains' of the TV and therefore, you're TV will not operate without it being connected, we're afraid. Could it have been packed away somewhere safe during the move?
Many thanks for the response.
do you know if I can get a replacement and how to get the correct model please?
appreciate your help - seems I might have made a costly mistake 🤦♀️