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Samsung ks6590007 one connect screen

(Topic created on: 25-11-2023 04:53 PM)
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Larryt
First Poster
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Hi, could anyone help me please. 
I have recently moved and plugged my samsung tv in and it is only displaying screen connect one connect box. I can’t remember ever connecting it to a box when using it previously - if there was a box it must have got lost in the move - is there anyway for the tv to work without a box please? Thanks 

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ChrisM
SuperStar
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Hi @Larryt  

The One Connect box is in effect the 'brains' of the TV and therefore, you're TV will not operate without it being connected, we're afraid. Could it have been packed away somewhere safe during the move?

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Larryt
First Poster
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Many thanks for the response. 
do you know if I can get a replacement and how to get the correct model please? 
appreciate your help - seems I might have made a costly mistake 🤦‍♀️

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ChrisM
SuperStar
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We'd suggest having a word with one of our TV/AV specialists directly, @Larryt . You can call them on 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm. Hope this helps!

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