Samsung JU6400 - Soundbar - No sound

[colemauro]

Hello,

I have a now old Samsung JU6400, and just bought a Soundbar Blitzwolf SDB1.

I connected both using a HDMI, in the respective HDMI ARC slots.

However i can't get any sound.

What did i tried:

1. Two diferrent HDMI cables (don't know if they must have specific characteristics).

2. Option for Anynet+ (HDMI-CEC) is ON

3. If i go to sound output i have 3 options:

a. TV Sound

b.  Bluetooth

c.  Optical Audio option

Only a option worked, but with sound from the TV.

I can't see anything else i can do here.

Can you support?

[AndrewL]

@colemauro: Can you try pressing the source button on the soundbar itself so it is set to HDMI, then going to Settings > Sound > Speaker Settings > Speaker Select, and select your soundbar if it is visible in the list of options. If not, are you able to attempt a Bluetooth or optical connection to see if the issue persists?

[colemauro]

Hello,

I've done that with no luck. I was just on the phone with Portugal Samsung support team who remotely accessed my TV.

They couldn't fix the problem.

i am really annoyed with this, because we have 2 Samsung Smart TV's at home (this one bought on 2016 and another one in 2019) and now, I have a soundbar I've bought specifically because it can be controlled my the TV remote and now i can't use that functionality.

i'll test this soundbar with other brands and if it works, Samsung is going away from my Home.