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Samsung Frame skipping when watching programs through apps

(Topic created on: 21-10-2019 08:52 PM)
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KHarris333
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We regularly have a problem with our samsung frame tv, across multiple catch-up/tv subscription apps (bbc iplayer, nowtv etc), where the program is unwatchable due to skipping and/or freezing. We turn it off and on again, and have tried to update software and self-diagnose but these options are greyed out. Really not impressed with how un-userfriendly this tv is given how much it cost.

Katherine

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DannyT
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Hi there, Katherine. Sorry to hear about this.

Are you still having issues?

When Software Update is greyed out this usually signifies your TV is not connected to the internet. Do you know if the TV has a stable connection to the internet? As this would also make your programmes on catch up skip too.

Welcome to the Community!

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