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Samsung Frame (65) Lost Sky Q Connection

(Topic created on: 30-10-2020 12:04 AM)
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cuffy
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HI, I have just bought a Samsung Frame (65). Everything was fine for a couple of days. Then all of a sudden the TV turned itself off (can only presume it went into standby mode after 4 hrs, although no warning message came up). I now cant access my Sky Q box, it says no signal when I go through the setup. 

 

I have tried my sky Q on a different Tv with the same cables and it works fine. I have also tried the following:

 

1. Turn all devices off and reboot

2. Reset TV to factory settings

3. Software updates (both devices are up to date)

4. Unplugged all HDMI except the Q box

5. Turned off eco mode on TV and SKY Q box

 

I just cant get the TV to find the SKY Q signal even though it works on another TV (Panasonic and not Samsung.)

 

Any help would be appreciated.

Thanks

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