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Samsung Frame 43 2020 - Ambient mode keeps loading

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New Member

Hi guys,

just got my Samsung Frame 43 a week ago and I am very happy with it so far, but today when I tried to put in the Ambient Mode, it keeps loading, but doesn’t start. I tried the obvious (restarting the One Connect, switching off and on and checking internet connection...), but this is a bummer!... Any suggestions on what to do?

Thank you!

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Moderator
Moderator

Hi @KatkaG85 

 

Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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