Samsung engineering please listen.

[Agftech]

I purchased a flagship Samsung 65” QE659FN and I’ve come across a couple of issues that could need including in the next firmware update.

1. There is no way of editing channel numbers, example, UK digital tv picks up BBC 1 HD, BBC2 HD, ITV 3 HD, Channel 4 HD all on channels 101,102,103 and 104, now on literally every single TV I’ve owned, it was a simple case of editing the channel list and swapping the standard definition channels with the the HD channels, 101 > 1, 102 > 2 and so on... I’ve contacted Samsung support via phone and they have indeed accepted that this is an issue and it requires a firmware update to allow this “feature”, it’s not a “feature” in my eyes, every single TV on the market is capable of doing this and I would expect a £2,800 “flagship” TV to be more than capable of doing so, this was annoying, please fix this.

2. The one connect box was a stupid idea (which continues into reason 3.) one connect box, erm why? I have all my antenna and plug sockets already on the walls where my TV’s are mounted, why ruin it with a separate box for connectivity, Easily rectified with some velcro strips but still, it’s stupid. 

3. I have LED light strips on all my TV’s in my house, I like the look of the glow, it creates ambience, it’s USB powered via a port on my TV’s, all my other Samsung TV’s in my house work like a charm with them; when I turn the TVs off, (standby) guess what? The tv cuts the power to the USB ports and the LED strip light shuts off, which is great, guess what happens with my new “flagship” QE65F9N? When it is turned off (standby) the LED strip turns off, then 2 seconds later in turns back on again, I’m assuming this is because of the power running through the one connect box, as it’s the PSU for the TV, but this means that the ports, HDMI, USB, are always drawing power even if the TV is on standby, what I’m wanting is the USB power to be cut off when the panel is on standby like my other 3 Samsung TVs; or maybe allow 1 of the three USB ports located on the one connect box do this. Technology is meant to make life easier, not harder, if I have my LED strip active when viewing the TV, I want it turned off when I turn the TV on standby, this is just normal logic. 

Can anyone from Samsung chime in on these problems please?

[jacobsdad]

I have the same issue with HD channels being on 101 etc, i have managed to edit a channel in a 3rd party pc editor but can not get this to load onto tv. Has your issue been resolved by any updates? Not good for a new tv to be lacking such a simple option!!!

[Agftech]

Nope, still no change nor replies from them.

i spent £3000 on this tv which is a shame, I have only Samsung TVs in my house which is also a shame, they can’t do what a cheap tv and 99% of tvs can do unfortunately, they’ve lost me as a customer in the future.

ALSO..

p.s the concept of the one connect box is simply retarded to me anyway, considering I wall mount all my screens with the required I/O neatly installed behind the set, only to have to ruin the flush mounting by mounting th one connect box behind the tv also. Stupid.

[Sangland]

For me the problem was in the General Alexa settings which allow voice control when TV is on standby. There is a warning that this consumes more power. 

[Doodleduo]

Help. When I set up Alexa same issue with USB. I logged out of Alexa app on tv and USB still has continual power. How did you resolve?