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Samsung Branded menu on TV

(Topic created on: 12-02-2023 08:52 PM)
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sjp1966
Apprentice
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My Mum has a Samsung UE40EH5000KXXU and it shows this menu in the left of her screen and we cannot get rid of it. The remote control seems to not be working and so I was trying to use the joystick underneat but cannot see anything obvious

Does anyone know how i can get rid of this menu/overlay?index.jpg

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5 REPLIES 5
Cliffg
Voyager
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This looks like some sort of demo mode for use by retailers. I seem to remember when I dodgy the initial setup of my TV there was a setting for demo or shop mode. Try and get back to settings and see of you can find this setting.
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sjp1966
Apprentice
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I did look for that but couldnt see anything. When I press the joystick button and go to source there is a tools option at the bottom but I couldnt seem to get highlight to go to that, it would just scroll up and down to the various source options

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sirjohneleth
Pioneer
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There is a demo mode feature on most Samsung TV modes it will he somewhere under the settings. On mine is under General and privacy- System manager - usage mode. Hope this helps
sjp1966
Apprentice
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Next time I am down there ill see if that same path exists on hers. Thanks

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sirjohneleth
Pioneer
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No worries. Best of luck
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