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Samsung AU7100 43" TV not connecting to WiFi

(Topic created on: 16-01-2023 06:33 AM)
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Gamefreaknet
First Poster

‎16-01-2023 06:33 AM

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Hi. For a while now I've used wireless on my Samsung Au7100 TV however today it randomly cut out. I tried connecting it to a different network, changing my hotspots password multiple times and the band, turning my TV off (shut down) and on, removing the networks from my TVs saved list all of which didn't work. It just comes up with "Incorrect Password". I do not have access to the router myself however all my other devices accept the password and connections whilst my TV constantly rejects the passwords. 

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TessM
Mastermind

‎16-01-2023 12:29 PM

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Hi  @Gamefreaknet,

that doesn't look right to me. I can see that you mentioned that you tried to connect this to a different network. Do the same thing happen when you did that?

 

I can also see that there is a new software update for this model released in December. Can you please confirm is yours is running on this version (2111.1)? You can check this from the TV Settings> Support> About this TV/Contact Samsung. 

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