Samsung and DPD failing to collect a return

[KaMKaM84]

Is anyone else finding it impossible to arrange a collection from Samsung?

After DPD failed to deliver my new TV on 4 occasions the TV was faulty so I arranged an immediate return. 

Now DPD are unable to collect due to an "unprecedented" situation. It's been 2 weeks waiting for a collection and it's 1 month since I paid Samsung for a TV that I don't have. 

[TessM]

Hi @KaMKaM84 ,

I'm really sorry to hear that you are having this experience returning a faulty product and I would like to put you in contact with our Online Shop Team so they can get this sorted for you. You can reach them on 0333 000 0333.

[KaMKaM84]

Thanks for the advice but I've been speaking to the shop team throughout this horrendous process. They are unable to support or escalate.