27-04-2017 09:32 AM
27-04-2017 09:38 AM
THe TV every night at this time will change the source by itself if i am watch TV on HDMI 3 it will change to HDMi2 with no one pressing or near the remote controls , it wil ldo this twice once at 8pm then at 8.05 pm every night , I do not understand why it does this and how to stop it as it is getting most frustating . I have tried power reset and changed batterys in both TV remotes . But it still occures , any surgestions TV is under warrents and i am getting close to sending it back
29-04-2017 08:47 AM
10-01-2018 06:19 PM
10-01-2018 06:23 PM
@T00L wrote:
Your lucky, my tv is 6 months old, screen gone I have an engineer coming out tomorrow 11th January to fit a new screen and cables. I will never buy a Samsung TV again, in fact I bought a Toshiba last week.
If they don't fix it on the first attemp look in Sansung refund on how to send it back and get a refund.
12-01-2018 07:50 AM
12-01-2018 12:11 PM
12-01-2018 12:33 PM
@T00L wrote:
Yes flickering, juddering, it was under a year old, I had a new screen replaced yesterday, free of course but the engineer told me, if it breaks down again, that's it! No replacement. Also I was told by the engineer, they have had multiple problems with Samsung curved TVs and advised me to keep well away from curved TVs. If you want to buy a TV I was advised go to John lewis(house of fraser, 2 years guarantee) Anyway end of Samsung for me!! 😯
Hi if you reported this with in the year and had arepair that does not recitify the issue you can ask for a refund.
Use this Which link to see if you have a case. There is information about the Oct 2015 European Consumer Regs. Worth a look.
12-01-2018 12:46 PM
@paul1277 wrote:
@T00L wrote:
Yes flickering, juddering, it was under a year old, I had a new screen replaced yesterday, free of course but the engineer told me, if it breaks down again, that's it! No replacement. Also I was told by the engineer, they have had multiple problems with Samsung curved TVs and advised me to keep well away from curved TVs. If you want to buy a TV I was advised go to John lewis(house of fraser, 2 years guarantee) Anyway end of Samsung for me!! 😯Hi if you reported this with in the year and had arepair that does not recitify the issue you can ask for a refund.
Use this Which link to see if you have a case. There is information about the Oct 2015 European Consumer Regs. Worth a look.
For got here is the link
https://www.which.co.uk/tools/faulty-goods-complaint-tool/
12-01-2018 01:59 PM
Not got the flickering, but the judder is a motion setting that Samsung has done which you can manually adjust, but not found the happy with setting yet. Not seen any problems regarding issues with the curved tv otherwise. I got mine from John Lewis which has a five year guarantee, so its a piece of mind.