09-12-2020 05:57 PM in
I'm trying to connect my Samsung TV which is a 2020 65 "Q60T QLED QE65Q60TAUXXU 4K HDR To a RING PRO Video doorbell so I can view my front door.
I have the smart things app, enabled the skill and can view it on my Alexa Show display.
When I give the command for Alexa to show the RING PRO, the wording comes up on the screen as showing RING PRO, but no actual video.
Amazon states that the Ring pro should connect to a fire TV, or to later Samsung TVs. I think my TV is compatible, not really sure.
Any advice in this matter would be much appreciated
09-12-2020 09:08 PM in
14-12-2020 09:43 PM in
Well I got it to work eventually last year - a 30 year old qualification in IT from Cambridge University, Technology eventually became useful. LoL
However, since the last update a couple of weeks ago it has stopped working. The trouble started when the notification came up on the tv but video would not load or show. I have done every type of upgrade, uninstall and reinstall on phone in Smart Life and tv but Smart life is completely broken. The Ring app works perfectly on my mobile and on my cheap Lenovo tablet and top of the range Dell XPs13 laptop and even on my 7 year old HP laptop.
The Smart Life app loads on the phone but shows no video . It has now refused to load on the tv at all so now even the notifications on the tv have stopped. This is clearly a new recent problem with Smart Life /TV since an upgrade of firmware. Samsung need to sort it!
For some of you having trouble you may find it a basic issue ad not you - firstly the Smart life and Samsung link only works with the Ring Pro (earlier versions of Ring including version 3 do not work) the same applies to the earlier tvs made before mid 2018, nor do they work on the earlier Samsung apps.
Background - Ring Doorbell Pro, Samsung S8 mobile, Samsung QLED Q85R (bought end Oct 2019).
10-04-2022 05:55 PM in
Hi Noddy, I had a similar problem with my previous Samsung series7 Tv and Ring pro, Got it working eventually. Can I ask.. Are you able to see your "Ring Pro" listed as a device when you open the SmartThings app actually on the Tv ? , ( as opposed to opening app on a phone/tablet ?)
10-04-2022 06:14 PM in
Hi M London...Sounds similar to what I had. .... Does the Tv TRY to show cameras view at all when you click `view` ? i.e. change from tv pic to black screen ? ... Also,, any sound ?? .... I had similar where the screen would go black after clicking allow,,, as though trying to load,,, I could hear the sound being transmitted from doorbell ( street noise) but,,, no pic.
From memory... I think I ended up resetting Router, resetting Ring pro.... connecting tv by ethernet cable rather than wifi.... and possibly disabled then re enabled the skill. worth A try