Hello All,
Please read this as a warning. If you are returning a Samsung TV, you must take a video of you packing the TV back into the box and film yourself also handing it over to the Panther couriers Samsung use.
On 31/12/2022 I purchased a Samsung 65" BU8000 TV for my father from Samsung. It was delivered 04/01/2023.
Unfortunately, my father was not happy with the picture quality, and so I decided to return it for a refund.
After contacting Samsung, they barely accepted the refund and it was collected by Panther in its original packaging on 09/01/2023. Unfortunately, I did not take any photos or videos, never had to before and was never told to do so by Samsung either.
10 days later on 19/01/2023, I receive a confirmation that the returned item although collected on the 09/01/2023, it was not received by Samsung until the 12/01/2023. Not sure what happened to the TV during this time!
They advised me at that point that the refund will take 7-10 business days.
Then I hear nothing from Samsung, not a single word until an email from them almost 2 months later on 02/03/2023, where they sent pictures of a damaged smaller 55" TV that is different from the one I ordered and sent back, and they accused me of sending the wrong TV back and have therefore refused to issue a refund.
On phone calls with Samsung they have been unhelpful and simply stalling, and iterated their position despite what I have told them.
Clearly, the TV was swapped/misplaced/lost/stolen at a time point between me returning either by the shipping company (Panther), or at the warehouse as it sat there for almost 2 months before they remembered processing it.
Something is fundamentally wrong and I honestly don't know what else to do, but I thought it would be useful for someone out there to read this and take extra caution.
This was not my expectation from a company like Samsung, otherwise, I would have been careful to document the whole process of packaging the returned TV with videos and pictures etc. I am just lost for words!
Be careful!
