Return issue

[MarekTwardy]

Hi all,

I have a very big problem with the refund for my product, which I did not receive from delivery because the packaging was damaged. I have spoken to the service center several times and the only answer I get is that they have not received the product back. I also spoke to the courier company and they said they returned the product 5 days ago.

[MarekTwardy]

Any ideas on how to fix this situation

[Aklima]

Hi,
If u have proof it has been sent back, do shows them the proof.

[MarekTwardy]

Hi,
Tracking status has been changed to RTS (return to supplier) 5 days ago. But after conversation with customer service I was told that their logistics team did not receive my item. This same answer every second day.

[Ibukun]

Hello. How did you get to resolve this? I'm in a similar situation right now.