Replacement Tv

[Rod]

Hi All,

I purchased a QLED N95 Neo 4k when it arrived it is faulty.

I have contacted the shop and was told I would receive a replacement within 10 working days.

this is the 10th day and no sign of a replacement tv yet.

I have phoned the Samsung store support team on around 7 occasions and I am no further forward, can someone advised what my next move should be to take this issue further

[xSteveuk]

Hi,
This page maybe helpful

What can I do if my product is faulty?

https://www.samsung.com/uk/shop-faq/returns-and-cancellations/what-can-i-do-if-my-product-is-faulty/