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Remote Support Randomly Pops Up

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Apprentice

Hey,

 

Another issue i keep facing with my UE55JS9000 Smart TV is id say once every 2 months whilst watching TV i get the Remote Support randomly poping up on the screen. Why does this happen? is this a bug in the firmware or has someone hacked the TV?

 

 

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Moderator
Moderator

Hi @micky007.

 

It may be worth having a word with our Audio-Visual specialists who'll be able to connect to your TV to see if they can establish what may be causing this. You can contact them on 0330 7267864.

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