21-10-2017 03:41 AM
Hey,
Another issue i keep facing with my UE55JS9000 Smart TV is id say once every 2 months whilst watching TV i get the Remote Support randomly poping up on the screen. Why does this happen? is this a bug in the firmware or has someone hacked the TV?
21-10-2017 03:22 PM
Hi @micky007.
It may be worth having a word with our Audio-Visual specialists who'll be able to connect to your TV to see if they can establish what may be causing this. You can contact them on 0330 7267864.