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Remote problem on smart tv

(Topic created on: 06-04-2020 01:51 PM)
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Gregoris
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Hello all,

 

I bought this TV about 6 months ago. I believe it's the 8 series. But lately the remote stops working and the only button that works is the power button. I tried combos I found online but nothing works and the only fix is turning off the tv and unplugging it from the mains for 15+ seconds. It seems to be happening a lot and I cannot work out why?

 

today I saw a message that the software had been updated. But surely that would not stop the remote working?

 

i do also use my Samsung s10+ as a remote but I find it hassle doing it that way.

 

any help to avoid it happening again is always appreciated.

 

TIA

EF85A7F2-2613-4FCB-8932-1CCBF067C909.jpeg

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ChrisM
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Hi @Gregoris 

 

That's the Samsung Smart remote. Have a look at this useful link from our friends in the US.

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CarlH
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Gregoris
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I use this one :smiling-face:

 

unnamed.jpg

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ChrisM
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Hi @Gregoris 

 

That's the Samsung Smart remote. Have a look at this useful link from our friends in the US.

Gregoris
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 Thank you for your help :smiling-face:

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ChrisM
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Our pleasure, @Gregoris!

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