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Remote Control Registers Twice

(Topic created on: 02-06-2017 11:41 AM)
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chrisgrant2001
Student
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I have a new UE65KS8000 set and it is exhibiting a weird behaviour where button-presses on the remote control are sometimes registered twice! For example, if I press mute it will mute then instantly un-mute again. If I press up/down on a menu it jumps two places etc. etc. 

 

I think this must be a firmware issue, as I have had two of these sets and BOTH exhibited this behaviour (the first had another fault and was returned). 

 

Has anyone else noticed this? Does anyone have any info?

 

Thanks in advance!

23 REPLIES 23
nizmoz
Apprentice
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I’d return it.  They won’t fix it.   

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nizmoz
Apprentice
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I’d return it as they won’t fix it.  

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DaveUSMC
First Poster
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Also have this issue.  QN65Q8FNB, software version T-KTM2AKUC-1320.4

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Santiagomx
First Poster
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Something similar happened to me:

 

I dropped my remote on the ground and it hard reset my tv (long press on the power button) when I turned the tv back on I noticed inputs were being sent from the remote not 2 times but 6-8 times. (I also have a sound bar) 

 

I fixed this by hard resetting the tv again (just long press on the power button) and when it turned back on I was patient and let it boot ip before sending more inputs.

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