18-06-2020 11:13 AM - last edited 20-06-2020 10:56 AM
Steps to reproduce:
1. Have a Samsung 2020 TV (Mine is Q800T)
2. Have a Samsung DEX supported device like Galaxy S8,9,10,20 or Note 8,9,10
3. Connect the phone to the TV > at this point everything will be OK (no issues with the picture)
4. Enable Game Mode > You will see a HUGE CONSTANT tearing and glitches at the bottom part of the screen, they are hugely desynced (bottom part of the screen have like 1 second delay of refreshing the image)
Additional Information:
Software version : 1115
TV: Q800T 75 inch (europe)
I also have Samsung KS7502 (2016 model I think) and I have no issues with Game Mode and Samsung Dex there !!!
Next week I`ll be getting Samsung The Frame 2020 and will report if this issue happens there as well.
Tested with 2 phones: Galaxy S8 and Galaxy Note 9
Video showcase:
https://www.youtube.com/watch?v=lnjt0SOxu2s&feature=youtu.be
19-06-2020 05:31 PM
20-06-2020 10:56 AM
@smp1 I`m sure that you are talking about regular tearing, it is not the same bug,
This is what I`m talking about:
https://www.youtube.com/watch?v=lnjt0SOxu2s&feature=youtu.be
20-06-2020 06:37 PM
It's the same issue that I see in Game Mode.
In my case that horizontal "line" is sometimes slowly moving and it can go away after a few seconds. Sometimes it remain static until the HDMI video mode is changed.
21-06-2020 12:30 PM
26-06-2020 11:27 AM
I just bought Samsung the Frame 2020 55 inch,
It has the EXACT SAME ISSUE, the tearing is atrocious when using Game Mode with DeX
17-07-2020 01:01 PM
20-07-2020 09:13 AM
Found workaround for this bug,
To resolve it you need to enable Game Motion Plus and set the options there to 0 (if any of them is set to 1 or more the bug still happens)
Extremely annoying workaround as it add input lag..
04-08-2020 11:05 PM - last edited 04-08-2020 11:06 PM
This should now be fixed with the latest firmware (for 2019 and 2020 models).
05-08-2020 11:30 AM
1301.5 will be available in Europe sometimes next month probably.