10-05-2020 07:36 PM in
Yesterday, my kids used "youtube kids" app on TVs as usually did, but it showed "Something went wrong, try again" message on BOTH of my two samsung TVs(One is UN58NU710D, another is UN55NU6950). But at the same time, my kids can use their accounts watch videos with "youtube kids" on their iPads, even on my iPhone. And at the same time, other Apps on my TVs all worked good. Then I tried to solve this issue by myself, I searched this topic on Google, I found a lot of people got this problem and can not solve. I also tried reset my network settings and reinstall "youtube kids" app and re-login youtube account on all my TVs, but it still can not solve. Some people says this problem is from Google, but some says it is from Samsung. BUT! This problem has existed for years! And it happened on many people! Can your two big companies work together to solve this problem?
11-05-2020 09:55 AM in
Have been having these issues randomally on both Samsung TVs as well.
I have two kids, both have accounts with youtube kids. One would work , another one wont. Eventually both accounts stopped. After going to parents settings on youtube kidds app on TV and signing out - app loads fine. I had to porceed as guest. Kids lost their favourites and recomendaton lists but at least it is working for now
15-07-2020 01:56 PM in
Anyone ever figure this out? It's so aggravating to buy a brand new tv and have this issue. Our phones and sons tablet connect without a problem, so it isn't the network. This is an issue every day, multiple times a day.
29-01-2022 09:08 AM in
Just in case this helps anyone... I had "something went wrong" error when launching YouTube kids under my sons Family Link supervised profile.
I had to go into Family Link on my own device and choose manage sons apps and set you tube age limit there. Then it worked fine on the Samsung A7 tablet.