I purchased a TV last November. The TV comes with a 5-year warranty.
13 months later the remote stops working.
Samsung say the remote is not covered by the warranty as it’s an accessory
Without the remote I am unable to work the TV, therefore it’s a functional part
it’s probably the cheapest part that can be posted out with any engineer intervention, yet they prefer to have some weird clause that says it’s an accessory and let people go and tell ***** stories about their experience with Samsung products. Now that’s a poor marketing strategy!!
This is the kind of messaging that these giants fail to communicate at point of sale