08-09-2022 07:21 PM - last edited 13-09-2022 06:12 PM
Firmware 2101 on my QN94A 2021 QLED has broken Dolby Atmos on the internal Netfilx app, it did also break Atmos on all other apps and inputs but have manged get Atmos back with a series of resets and replugs expect for Netflix which still shows 5.1 using a HW-Q700A soundbar with firmware 1010.1.
EDIT: From the various model numbers reported it appears that this issue affects the T-NKM2DEUC platform in general.
A user on a another forum suggested re-pairing the solar remote to the TV to get the battery level back which has worked for me. You can re-pair the solar remote to the TV by holding down the backup and play/pause buttons on the remote until the TV reports that the pairing is successful.
09-09-2022 12:45 AM in
Same thing has happened to mine since yesterdays 2101 update. Soundbar shows as connected with earc and atmos but the apps have no atmos just 5.1.
How did you manage to get it working on the other apps? I have reset the smart hub apps, unplugged cables, power offs but still no luck.
09-09-2022 05:55 AM in
09-09-2022 03:38 PM in
10-09-2022 01:16 AM - last edited 10-09-2022 01:19 AM
Same here, Dolby Atmos is missing in Netflix app since update 2101 on my QN92A.
I've also opened a thread in the German forum on the topic for more attention.
10-09-2022 05:28 AM in
Glad I came across this because I’ve been pulling my hair out. I have a QN90a and noticed yesterday how I was no longer getting Atmos. Samsung support hasn’t been any help. They ask for a description of the problem then disappear. Hopefully since it seems like it is affecting all Samsung tv’s they will fix it fast bc this is ridiculous. The whole point of having the latest tech is to get the latest capabilities. 🤦🏼♂️
10-09-2022 05:43 AM in
I also ask Samsung for help and factory reset but nothing changed. I think there are some reason may causes this happpen:
1. Lastest 2101 has release but still have bug like Dolby Atmos function on Netflix, also some Neo Qled tv disappear battery level, my QN85A even have some lags and delay when choosing menu options...
2. I also tested lastest firmware 2303 on Q80T ( update release on 12 Jul) but Dolby Atmos on Netflix and others apps still working fine.
3. Maybe Netflix need to update on fixing Dolby Atmos coding to be work with Neo Qled lastest firmware 2101.
So everything we have to do is waiting for fixing 😞