04-12-2021 05:01 PM
I bought the QN90A Neo QLED, and I'm already starting to regret it.
There was a plastic cover in the package which I connected it on the back side of the TV (where it reads common interface).
I can no longer remove the cover. It's stuck indefinitely.
What's the purpose of the common interface? And how can I remove the cover?
Samsung customer support are of course unavailable.
Please see the picture below.
04-12-2021 05:45 PM
10-11-2023 09:58 PM
13-02-2024 01:17 PM
Did you manage to remove the common interface? We have the same problem trying to remove it.
13-02-2024 03:11 PM
Yes bro, I managed and never mounted it again.
It doesn't require applying any force. You only need to twist it the right way.
If you don't manage to remove it, report a case to Samsung. They should send a technician to remove it for you at no charge.