10-11-2022 05:27 PM in
2 weeks ago my QN700A started rebooting randomly after 3 months when I bought it. So I called my retailer who informs me my warranty lies with Samsung. Now even after being told to jump through hoops with telephone supports "troubleshooting" I managed to book an engineer who then right away book it as not repairable and have a Alternative resolution. All of which ive had to chase. Now over 10 days have gone by since the replacement was ordered. Its only just got into the couriers warehouse and now that courier with only 4 delivery drivers clearly cant handle samsungs contract as it will take another 6 days to get the TV to me. Im seriously never buying samsung ever again
16-11-2022 08:45 PM in
Yes it got replaced for a like to like model however the time It took was completely unacceptable. I got the TV yesterday 15th of Nov. It even says on the Paper work from the courier that delivered it to me that this was due on the 9th and booked on the 4th with Yusen Logistics.