QN55Q80TAFXZC and JBL 9.1 atmos issue (eARC)

[noujach]

Hello,

I purchased the QN55Q80TAFXZC and JBL 9.1 soundbar. Both devices support atmos. I connected the soundbar via eARC. When navigating in the sound option I am not able to enable the Atmos option. It's grayed out. When I play the Okja movie on Netflix Premium my bar displays Dolby Surround and not Dolby Atmos (since the Atmos logo does not appear on the movie it makes sense). 

I factory reset the TV and made sure that the firmware was up to date. I disconnected all devices and remove power on both devices and still not luck.

Is this a known issue ?

Thanks !

[Mnwild]

Correct, that is what I am running.

[theredd]

Tomorrow iam getting my hdmi 2.1 cable, I think it won't make any difference but it worth a try ( I need one for the next consoles). And maby iam going to reset te q90t and don't update the firmware. Maby firmware 1304 is the problem.

[theredd]

Oke very strange, this morning everything worked as it should. I could use passtrough also for the apps on the Samsung and with auto it also detected Atmos. Also compatibility with Atmos wasn't greyed out anymore.

The strange thing I didn't do anything one thing changed and that was yesterday and it was the update from JBL.  But yesterday it didn't work so I don't get it 🤷‍.

Iam still using the hdmi cable witch came with the JBL bar 9.1 used it in hdmi port 3 earc to arc form the soundbar.

 

 

 

[Mnwild]

This is exactly what happened to me haha. It's bittersweet because I'm glad it's working, but if it reverts back to non-compatibility I'll have no idea what to do again. Let's keep our fingers crossed that it stays this way!

[Arthur_Dent74]

Any update from Samsung.  Should I return the q80T that has the same problem as defective? 

[BT87]

I have the same problem, Incan’t see HdMI eARC in Sound setting even, what can I do?