05-03-2019 03:25 PM in
I used to watch my TV QE65Q8FAMT from my mobile devices (S7) via the app Smartthings. I also bought a very expensive Family Hub fridge to cast the TV to the screen of my fridge in the kitchen. It was working very well until when, during watching the TV on the fridge the TV made a new firmware update (1262) and rebooted. From then on I am unable to cast the TV to any mobile device or the fridge.
Could you please confirm that the feature has been removed with the new update?
05-03-2019 05:25 PM in
Hello and thanks for your reply.
The TV is available in SmartThings, I can via my S7 control it, power on, use the remote, send the audio to my telephone, cast the phone to the TV… but I cannot cast anymore the other way around, from the TV to the phone (or in my case also to the Family Hub Fridge).
I installed the Smart View app on my S7, but it only allows to control the TV and not to cast it to the device.
On the Family Hub fridge, the Smart View app is already installed from stock, and it does not show any longer the TV after the update.
I have made a reset as suggested and nothing has changed.