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Original topic:

QLED QN95A - issue with sound on PC

(Topic created on: 04-08-2021 01:15 PM)
kheil
First Poster
Options
TV

Hello,

I use this TV as a monitor for my  PC, it is plugged with HDMI 2.1 for display/audio with a 48Gbps cable.

After waking up the TV, the sound is not working. The PC detects the TV audio and sends signal to it but the TV remains silent.

I have to do a messy manipulation: go to home, launch Samsung TV in multi view, then select back the PC as source and hopefully the sound goes back.

Is anybody experience such issue ? 

Do you have to contact the support ?

Thank you

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3 REPLIES 3
TessM
Moderator
Moderator
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TV

Hi @kheil ,

that is really odd! Do you have any other external devices to test the TV and see if the same thing happens?

Would you be able to run a Sound test and let me know the results? To do this follow these steps:

  1. On the remote control, press the Menu or Home button.
  2. Support.
  3. Self Diagnosis.
  4. Select Start Sound Test to check the sound.
  5. The Sound Test plays a melody to help determine if there is an issue with the TV speakers.

 

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kheil
First Poster
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TV

Hello TessM,

I have run the above steps and the TV sound does work.

Here are the exact steps I have to follow so that the sound comes back after sleep:

1. Press Home

2. Go to MultiView

3. Press return, confirm.

This is quiet annoying..

I don't have any other devices connected to the TV, only the gaming PC.

Thank you.

 

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kheil
First Poster
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TV

I have identified the issue, it is related to the gaming mod:

If game mode is on and TV goes to sleep, the sound does not work when waking up. I have to disable game mod to get sound again and then reactivate game mod.

Anyone with this issue ?

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