04-08-2021 12:15 PM in
I use this TV as a monitor for my PC, it is plugged with HDMI 2.1 for display/audio with a 48Gbps cable.
After waking up the TV, the sound is not working. The PC detects the TV audio and sends signal to it but the TV remains silent.
I have to do a messy manipulation: go to home, launch Samsung TV in multi view, then select back the PC as source and hopefully the sound goes back.
Is anybody experience such issue ?
Do you have to contact the support ?
04-08-2021 12:33 PM in
Hi @kheil ,
that is really odd! Do you have any other external devices to test the TV and see if the same thing happens?
Would you be able to run a Sound test and let me know the results? To do this follow these steps:
14-08-2021 11:02 AM - last edited 14-08-2021 11:04 AM
I have run the above steps and the TV sound does work.
Here are the exact steps I have to follow so that the sound comes back after sleep:
1. Press Home
2. Go to MultiView
3. Press return, confirm.
This is quiet annoying..
I don't have any other devices connected to the TV, only the gaming PC.
20-08-2021 11:36 AM in
I have identified the issue, it is related to the gaming mod:
If game mode is on and TV goes to sleep, the sound does not work when waking up. I have to disable game mod to get sound again and then reactivate game mod.
Anyone with this issue ?