QLED QEE55Q7fAM sound no picture

[Pat44]

Hello all.. QLED Q7FAM TV screen picture lost blue/black.... sound ok. unpluged the connect box and the screen displays a pictorial of the connect box and tv displaying insert cables "fibre/ power ..I plug it back in and the sound comes back, but no picture !!.any ideas..?? Out of warranty 2017flag ship tv broken after only 2 year use. Not great 😥

[Pat44]

Not sure ..think I did look a while ago when I was looking for a longer one conect cable but don't recall finding any detail. Who at Samsung could tell me? 

Regards Pat

[Pat44]

AV ?

[CarloL]

Yes, they are our Audio Visual Support Specialist team. Our TV champions in few words .

You can contact them at this number: 0333 000 0333.

[Pat44]

Great thanks for your help regards Pat

[CarloL]

You are very welcome! 

[MarioCalatayud]

Hi Pat, did changing the cable resolve your image issues? We are having the same issue with our 2017 model.

[Pat44]

Unfortunately not..told I need to get the remote box fixed but it also has to be paired to the TV. Could be £400, so I've left it for now. Looking at getting a Sony but waiting to see what else might be out the tcl 8 series maybe