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QLED issues

(Topic created on: 04-06-2022 02:36 PM)
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Li19
First Poster
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I’ve had the 43 inch QLED tv for several months,  overall I’m pleased with it but there are a few problems. 
1. The apps keep signing me out, almost every time I try to use an app I have to sign in again which is a slow process with the onscreen keyboard. 
2. I keep losing the freesat channels. Every now and again the ‘Live TV Freesat’ option disappears from the home menu and I can only watch Samsung TV Plus. Going to the settings menu and searching for channels solves the issue. 

It’s as if the Samsung software ‘forgets’ data or somehow gets reset. 

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2 REPLIES 2
ChrisM
SuperStar
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Hi @Li19 

Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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Qled6
First Poster
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Hello i have a qled tv qe75q6fna and some times while watching netflex the image freeze and some times the screen gose black except the subtitle , and some times the image became zoomed for no reason with out zooming with the remote 

what could be the problem ans how it cam be solver??!

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