03-06-2019 11:53 AM in
i have a Q9 QLED tv 2018 model
alexa can turn it off but rest of time whilst it appears as “disconnected” in the smart things app Alexa can not turn it on/off
i do not have a separate smart things hub
-will this help ?
any help appreciated
ps I think the 2019 model has added Alexa support I wander if the 2018’s will get an update ?
03-06-2019 01:40 PM in
Hi @Adrian-J. Is your TV currently connected using an ethernet cable? If so, this could be the issue as it needs to be connected using Wi-Fi.
thanks for reply
yes tv by cable -WiFi wasn’t good for the 4K content so I need to keep it connected by cable
you connect tv via WiFi & get Alexa functionality 2018 model ?