QLED 2018 with Alexa

[Adrian-J]

Hi

i have a Q9 QLED tv 2018 model

alexa can turn it off but rest of time whilst it appears as “disconnected” in the smart things app Alexa can not turn it on/off

i do not have a separate smart things hub 

-will this help ?

any help appreciated 

ps I think the 2019 model has added Alexa support I wander if the 2018’s will get an update ?

[CarlH]

Hi @Adrian-J. Is your TV currently connected using an ethernet cable? If so, this could be the issue as it needs to be connected using Wi-Fi. 

[Adrian-J]

• Hiya Carl

thanks for reply 

yes tv by cable -WiFi wasn’t good for the 4K content so I need to keep it connected by cable 

you connect tv via WiFi & get Alexa functionality  2018 model ?

[CarlH]

That's right, the on/off feature should work using Wi-Fi with your model, @Adrian-J 

[Adrian-J]

Thanks again Carl
Shame as I must keep it hard wired

I might try one of those harmony signal senders for complete control

Big thanks