I had a sony TV prior to this and it used to regularly display an error message. It inclines me to think that there is a handshake issue between sky q and whatever it is plugged into. My gut tells me its a sky q fault but manifests differently on every TV model (except seemingly panasonic). Its incredibly annoying since the only fix is a full power cycle on the sky q box.
I work as a software tester and sadly passing the buck is an all too common occurence. What should happen is both companies collaborate to find the solution for their mutual customers
What we know:
cycling power on sky box is one way to fix
if the q box is forced into standby mode and is left for a prolonged period of time it breaks the connection
So, there’s something specific that happens to the HDMI ports on the q box, possibly related to energy saving that causes it to enter this state
Happy to work with anybody from samsung/sky to help resolve this for customers as reproduction steps are often the hardest part to get to.
