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QE55Q85RAT does not show picture for live terrestrial TV

(Topic created on: 24-10-2020 08:00 PM)
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MalcM
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I have a very strange problem. In live terrestrial TV I can hear the channel selected, but just see a blue screen with "TV" in the middle of it. I don't see the channel. However, when I go into the guide I can see the channel perfectly in the small preview at the top left of the screen. I have tried all sorts and can't get it to work again. Thanks in advance for any help

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kamil40013
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@MalcM, Do you have soundbar hooked up to your TV ?


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MalcM
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Hi kamil, yes we do have a Samsung soundbar with an optical connection. I had not even considered that this might be involved. What are your thoughts?

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kamil40013
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What soundbar model do you have ? It is Samsung soundbar ?


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MalcM
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Yes, it is a Samsung HW-Q60R

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kamil40013
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@MalcM, I have similar problem. My setup is QE43Q60RAT and soundbar HW-Q800T connected via HDMI. Sometimes when I switch from app (Youtube, Netflix etc.) to HDMI 1 or terrestrial TV there's no video. Only sound. The strange part is that the video is visible in HDMI test, and TV guide.

 

20210101_161855.jpg20210101_163752.jpg20210101_161847.jpg

 

Both devices have installed latest firmware. This issue started to appear after I connected soundbar to my TV. Before soundbar everything was ok. Below are list of threads with identical issue:

 

Q60r TV Terrestrial TV Sound but no picture

Hdmi brak obrazu

Brak obrazu w telewizorze QLED

Samsung QE65Q60RA nie przełącza źródła

Samsung Q70R HDMI ARC Problem

GQ55Q90T kein Bild aber Ton

HW q950t Soundbar Probleme

czarny obraz Q67RAT

Samsung q90r niebieski ekran przy przełączaniu źródła nadawnaia


kamil40013
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Today Samsung released 1380.7 firmware for 2019 TVs which fixed this bug. Visit Samsung support page for your model to download it and install from USB.

https://www.samsung.com/uk/support/model/QE55Q85RATXXC/#downloads
http://downloadcenter.samsung.com/content/FM/202105/20210518155837044/T-MSMDEUC.zip