QE55Q80R diagonal lines

[iFL]

Hi,

I bought new tv and I am noticing diagonal lines when looking at tv from side (see attached images). Lines are visible only on grey/darker colors and they are in all sources (satelite, youtube, netflix). In picture test lines are not visible. 

On RTINGS mentioned something similar: https://www.rtings.com/tv/reviews/samsung/q80-q80r-qled

"We observed some weird diagonal stripes that are visible when you look at the screen from up close and from the left."

Its really anoying to watch tv from side because of these lines. I tried reseting settings, change various pictures modes and nothing helped. These lines only disapear with game mode turned on when watching content through playstation.

Today, I was back to shop and looked to another 80R there and there were same diagonal lines.

Could it be software problem? Or how can i get rid of these lines?

[Wakcode]

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@Pedpin wrote:
To test game mode , only with a game console? Or can we force it in any other way?

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I do believe that game mode is automatically set and disables the adjustment tv settings . 
for example you cannot seem to adjust the expert  picture setting in game mode as you can in tv mode . 

[iFL]

Game mode can be turned on with any device conected through HDMI. However it cannot be turned on within apps in TV or within TV source.

[jdp117]

I barely even used the first TV so I can't say. When I suspected an issue with the remotes / receiver, I was straight onto Samsung and they issued me a replacement instantly and it was packed back into the box within the hour. So I spent no time testing the picture at all.

[Wakcode]

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@iFL wrote:

Game mode can be turned on with any device conected through HDMI. However it cannot be turned on within apps in TV or within TV source.

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Yes . So I have to watch tv in game mode to avoid the lines?

[jdp117]

So technically you could use a streaming stick or box (Fire TV, Now TV, Roku TV) for example and enable game mode and get rid of the stripes that way?

[Wakcode]

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@jdp117 wrote:
So technically you could use a streaming stick or box (Fire TV, Now TV, Roku TV) for example and enable game mode and get rid of the stripes that way?

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So yes. To avoid the lines you have use game mode . 
mai how do I adjust the expert picture settings from Natrual, Dynamic, standard  and movie 
But is this acceptable tho , when spending so much on a tv ? 

[iFL]

@jdp117 @Wakcode yes you could use some streaming box to avoid stripes. But of course it is not solution. We havent bought this expensive TV to watch content through some cheap box. 

[jdp117]

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@iFL wrote:

@jdp117 @Wakcode yes you could use some streaming box to avoid stripes. But of course it is not solution. We havent bought this expensive TV to watch content through some cheap box. 

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Yeah of course, I agree it isn't acceptable at all. Well I think as this is my second Q80R in as little as 2 weeks I'll be sending it back for a refund if possible. Such a shame because everything else about the TV is really top quality. Good luck to you both with yours. Keep us updated on your technician visit, if you can?

[QBee]

Yes, a movie played from the connected HDD switches the game mode off. The same scene (Avatar, 19:51) on blu ray player with game mode switched on unfortunately shows the same stripes.  😞  You can see the stripes in my posted picture. I switched game mode on and off several times. Absolutely no effect on the stripes in this scene.

When viewed up close (30 cm from the screen), the stripes look like small dots at a distance of 1-2 cm and approx. 2-3 cm behind the screen. It is a kind of 3D effect that you see. It looks like the LEDs of the backlight. The optical layer acts like a polarization filter on a photo camera. It reduces reflections and you can look into the TV. 

It is a killer feature of the Q80 panel: You'll get a look behind the scenes 

[Pedpin]

Its seams a good explanation. the main question is-> its a SW probelm, and can be fixed, or its an HW probelm and we will have big problems.

What is the opinion of the forum colleagues?