Qe55q7fam tv network cable disconnected.

[Jel79]

Hi

I have the qe55q7fam tv, I constantly get tabs across the top saying "network cable disconnected " followed by "network cable connected". The 2 message go on hard rotation several times.

Often this happens when I don't even have the cable connected at all and I am using Wi-Fi to connect!

Anybody having the same issue?

[BocaProwler]

Sorry to hear that the issue is still there or resurfaced. I have not seen the message in quite a while, I really hope it doesn't start back.

[Craig01]

Sorry to read that the "Network Cable Connected" message issue remains a problem for some. I haven't had any issues since updating the firmware on my Q900RBK to version 1372 in late 2020. I recently updated the firmware to the latest 1374 version and have also experienced no issues.

Good luck one and all 

[mpzfm1]

From spain,received yesterday q70t and the same problem... with no cable plugged its shows cable disconnected/connected message notification randomly. Updated firmware. 

[GTone]

Same here…

2021 QE75Q800T.

The worst is that I have no Ethernet cable connected.

I’m in Wifi, box in the same room and 800mbps connection.

[Aaron37]

I recently bought a Samsung QLED Q80A 75" and I'm having the same issue from a wireless connection. I've never plugged in a network cable to the TV, but I'm getting the "network cable connected" message asking if I want a wired connection. Then, immediately, "network disconnected" message. This happens between 2 to 4 times each time I turn on the TV. Very disappointing as I like the quality of the TV, but I'm afraid this issue will get worse after the warranty, so I'll probably send it back. As I did my research, I didn't see one review stating this issue on any Samsung TV, which I find weird, unless it was an oversight on my part. I agree with all the other posts stating these TVs cost too much to have these kinds of issues.

[Aaron37]

Same here!! I bought mine in October 2021; i'm having the same issue. I've never plugged in an Ethernet cable to this TV, but I'm receiving the same messages.

[Klamore]

I have UE49KS8000 for four years and I struggle with this message for almost two years. I lost hours talking to the customer center without any success. This post is full of customers with the same issue and SAMSUNG didn't NOTHING. Neither a single response. I will never buy another Samsung TV  again.

[AnthonyWest]

Now 2 years since TV installed and SAME ISSUE.  Samsung still have not solved this issue.   Even the most recent Samsung TV i purchased it's doing it.   Un phreaking believable --Time to switch to LA and SONY.   Samsung are not responding to this issue and is a major flaw in their customer experience.

[_Jarek_]

Hello,

I have the QE65Q90R, QE65Q85R and QE43Q60R. They are all on the same network and connected by a LAN cable. There have been problems with the QE65Q90R for over a month now. About 15 minutes after turning on the TV, a message appears that the LAN cable is disconnected, the screen goes black and turns off. Then the TV turns on and a message appears (3-5 times) that there is no connection to the OneConnect Box and the TV turns off and on. This happens approximately every 15 minutes for an hour (maximum one and a half hours). After this time, OneConnect Box "warms up" and has no problems with operation. No further network errors or OCB errors.

[Klamore]

Please, everyone, send an email to the customer support linking this page. Will probably have nothing, but somehow we try.