My QE55Q70A is just over 2 weeks old. At initial setup it suggested an online update was available. I accepted it and it went fine as far as I could see. This was v1805.4. Over the last week or so Voice control has become increasingly intermittent, and kept asking me to repeat the initial setup procedure again and again.
I checked once more for update, and the TV told me it was up to date. I then contacted Samsung support last night and after 2 sessions taking up almost 2 hours of my time had been offered the following solutions:
-Full power off and disconnect from mains. Yeah right. I did it anyway, no change.
-Check the smart remote batteries. As far as I know it's a sealed unit and was 97% anyway. Pointless.
-Carry out a full reset. Not happening. If that's a fix that would presumably require all subscribed services to be set up from scratch again, along with all personalised settings, that is not a solution.
-Then USB update was mentioned. Clearly not a 2 minute job so I noted it and tried later. I'm not sure this has been a great move, and finding this thread makes me uneasy.
Things I've noticed:
-I thought I was imagining menu lag, but after reading comments here, I'm not so sure
-Leaving the Ambient function it locked up
-And the core issue of Voice control? Well it seems to work better just now, but, and I stand to take advice here, when I use it the TV sound cuts out completely. I'm not sure it did that before, and seems intrusive at best, and unhelpful at worst, when you may be changing sound settings.
And yes, mine is now on 1808.1
I've contacted Samsung UK for comment and am also going to speak to my retailer about this.
To think I ditched Sony for their poorly planned software upgrades and appalling customer service, and now this. I hope my bad feeling is misplaced.
