22-06-2020 12:02 AM - last edited 11-11-2020 04:42 PM
Hi
I purchased the above set on Friday and all seems ok apart from one issue with the sound - when there is either no or little sound being broadcasr in the program / film being watched there is a definite 'wind blowing' sound coming through the speakers. When I mute then the sound disaooears - has anyone else encountered this issue?
Many thanks
18-01-2021 11:31 AM
I have the same tv and the same issue. I threw out the box after a week though, which i majorly regret now. Going to be difficult getting it resolved successfully.
18-01-2021 11:37 AM
There is a software fix for it. Keep pestering - happy for you to mention this thread.
I had my tv tweaked and the problem all but went away.
I still had an issue with the tv picture freezing and juddering. But they eventually gave me a returns authorisation to take it back to AO and the problem, I found to be resolved when I replaced it with a lovey LG OLED model!! 😅
19-01-2021 09:56 AM
i'm on the latest software/firmware and its still there.
Anyone know what the engineers do on the software side in the hidden menu to try to disable? I turned off the "speaker EQ" and the sound was rubbish. These are my options in the hidden menu:
19-01-2021 09:34 PM - last edited 19-01-2021 09:35 PM
21-01-2021 01:45 PM
How do you get the software fix? I have been online to Samsung, via chat, they deny all knowledge thats its a known issue.
22-01-2021 03:06 PM
Finally, the issue resolved a technician came and make some sound adjustments with a technician’s remote control and change a value from 19 to 23 and the wind noise disappeared.
25-01-2021 02:22 PM
I bought Q60T two days ago. And i have same issue. At low volume level (1-5) there is a wind blowing voice. It is annoyying.
25-01-2021 02:30 PM
Did you see which value have been change by technician?
03-03-2021 05:51 PM
I bought a Q60T and also have this annoying 'wind noise' issue. Is there a fix that can be applied?
03-03-2021 06:58 PM