19-08-2022 07:18 PM - last edited 19-08-2022 07:31 PM
Model : QE49Q7FAM
Program version: T-KTMDEUC—1310.1, BT-S
The 16 august I got some problem. The sound is disappearing in about 2 minutes. When I don’t have any sound. I tried to change channel or go into the settings, but I can’t. The led on the remote is blinking. Then the tv is rebooting, I can see the start logo. And the program is running again. And it repeats again, and again- and sometimes it is OK
I have not made any changes.
I have reset the tv.
I have checked all cables.
I have more problem when internet is connected. So, I have disconnected internet.
I have more problem when Bluetooth speakers is connected. So, it is disconnected.
It is possible that it has something with the Bluetooth. I don’t know. I would like to make a downgrade on the firmware, just for se if everything work as it did before.
So how do I get an older firmware?
20-08-2022 05:06 PM in
It's not possible to roll back a software update once it's been installed we're afraid. When you say you have reset the TV, was his done through the TV's menu: Settings > Support > Self Diagnosis > Reset?
20-08-2022 09:31 PM in
Yes, it was.
Today everything works fine. I have done nothing. I connected the internet and the Bluetooth speaker. To see if the sound disappearing as before. I have tried to stream movies and use the speaker. Everything is OK. ???
The temperaturer has bene round 25-30 Celsius. No problem Before. The connect box has a lot of air around, it is warm but not hot.
The one thing that hasn’t being before is the humidity. It has been up to 77% for some days.
Today humidity has dropped to 50% from yesterday.
I can not find any other thing that has being change.
I will send an reply if I got the problem back.