Bought a brand new 2020 Frame 32" on Saturday, as referenced above.
Having spent a few hours channeling through the wall and aligning the wall mounts, I am really frustrated that the Airplay is now supposedly not available.
I have spoken to Samsung Support on 2x occassions this afternoon, and on both occassions I have been told the TV does not support Airplay 2!
If this is correct, why are Samsung marketing the TV as supporting Airplay 2? I specifically purchased this due to A) how thin the TV was and B) Airplay 2 compatability.
Webpage that states the TV is Airplay 2 compatible:
Can anyone provide any help?
Would buying a Roku or Amazon Fire Stick in the mean time not solve the problem if only temporarily? The thing thats putting me off more is that it doesn't have a motion sensor to turn on Art mode. Therefore what are you supposed to do? leave it on 24/7?
Did anyone tried to connect a 43" connect box instead ? Is it possible ?
I am trying to escalate the issue to the french management team but the support is extremely slow and inefficient. It's a shame no one from samsung ever replied to this thread.
I’ve been told by Richar sounds customer service that Samsung haven’t pay the license fee for that model, the same thing happening with 2020 LG tv which don’t have bbc iplayer and the rest of the uk streaming services as they haven’t pay the license fee.
Still nothing more than we’ll let you know when we know, from the President’s office. Still, at least they don’t ignore me!
interesting angle from RS on the licensing. I’ll throw that one back in and see if they deny it.
Morning Guys, want some good news? Have a look on your TV under General settings menu, or.... trying searching for it under the Apple TV menu on your Mac or iPhone - Airplay has been applied! 😀
Went to switch on my TV this morning and it wouldn't come on from black. Switched it off from the mains, it booted up and for some reason went into the menu and saw the Settings option (see below). Samsung must have remote enabled the feature overnight as the software version is still 1302 from earlier in the month.
Here's some photos of it working with my Macbook. Can't believe it. Strangely, checked in the App list and it doesn't look like the AppleTV is available yet but I can wait for that.
PaulHX - think our emails to the head office folk paid off. I'm happy and kudos to Samsung for stepping up and actually delivering.
Nice one Elliott! I too can confirm Airplay is now an option under settings on my 32" and works for streaming and screen sharing.
Doesn't look like there is a built in AppleTV+ app (yet) although you can get around that with Airplay.
Unless my memory deceives me, it does look like Colour Tone is "new" in settings in Art Mode. Still no motion sensor option - assuming this is even HW possible on the 32". There is a motion lightning option in the main TV settings, which unless is really poorly named, suggests there is a motion sensor.
Side comment - if the "gallery" app can sync between devices, why can't the "Art mode" app sync between devices?
Airplay now working finally, still waiting for Appletv+ app to be made available. Google assistant is due June 2020 according to the Samsung page for this tv, but not actually available. Seems this tv was released months before the software was ready.
Taking the lead from Paul & Elliott I contacted the President's office regarding the motion sensor... unfortunately it is the worst case scenario unlike software fixes. They have confirmed the 32" does NOT have the motion sensor and sent me a screen shot and link to a UK page that says this in the small print. I've naturally questioned why many other locations, let alone the product PDF either say it does have it or do not explicitly say it does not have it. This is a deal breaker in many ways for me - more so without a timer to turn it on. I particularly don't see the point in having to turn it on every time 😞
Disappointing news on the motion sensor.
I now have the 2 key features I needed from a few months ago and all it took with about 10 hours of phone calls, emails and shouting out of the window.