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Original topic:

QE32LS03TBKXXU - 32" Frame - Airplay 2

(Topic created on: 10/08/20 13:31)
Stevemid88
Explorer
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TV

Hi everyone,

 

Bought a brand new 2020 Frame 32" on Saturday, as referenced above.

 

Having spent a few hours channeling through the wall and aligning the wall mounts, I am really frustrated that the Airplay is now supposedly not available.

 

I have spoken to Samsung Support on 2x occassions this afternoon, and on both occassions I have been told the TV does not support Airplay 2!

 

If this is correct, why are Samsung marketing the TV as supporting Airplay 2? I specifically purchased this due to A) how thin the TV was and B) Airplay 2 compatability.

 

Webpage that states the TV is Airplay 2 compatible:

https://www.samsung.com/us/support/answer/ANS00082643/

 

Can anyone provide any help?

 

Thanks

108 REPLIES 108
Melbrayporkpie
First Poster
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Would buying a Roku or Amazon Fire Stick in the mean time not solve the problem if only temporarily? The thing thats putting me off more is that it doesn't have a motion sensor to turn on Art mode. Therefore what are you supposed to do? leave it on 24/7?

ulrih78
Apprentice
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TV

Exactly what I was thinking. This sensor is not more the few £ for them to make it, why the hell they choose not put it on the tv! It pointless without it!!!

 

Vodder
Apprentice
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TV

Is the (lack of) motion sensor confirmed then? I have the PDF of the 32" product sheet and it clearly lists it there as a capability 😕

yurri
First Poster
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Did anyone tried to connect a 43" connect box instead ? Is it possible ?

 

I am trying to escalate the issue to the french management team but the support is extremely slow and inefficient. It's a shame no one from samsung ever replied to this thread. 

ulrih78
Apprentice
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TV

I’ve been told by Richar sounds customer service that Samsung haven’t pay the license fee for that model, the same thing happening with 2020 LG tv which don’t have bbc iplayer and the rest of the uk streaming services as they haven’t pay the license fee. 

PaulHX
Explorer
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TV

Still nothing more than we’ll let you know when we know, from the President’s office. Still, at least they don’t ignore me!

interesting angle from RS on the licensing. I’ll throw that one back in and see if they deny it.

 

Cheers, all.

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ElliottLP
Explorer
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Morning Guys, want some good news? Have a look on your TV under General settings menu, or.... trying searching for it under the Apple TV menu on your Mac or iPhone - Airplay has been applied! 😀

 

Went to switch on my TV this morning and it wouldn't come on from black. Switched it off from the mains, it booted up and for some reason went into the menu and saw the Settings option (see below). Samsung must have remote enabled the feature overnight as the software version is still 1302 from earlier in the month.

 

Here's some photos of it working with my Macbook. Can't believe it. Strangely, checked in the App list and it doesn't look like the AppleTV is available yet but I can wait for that. 

 

think our emails to the head office folk paid off. I'm happy and kudos to Samsung for stepping up and actually delivering.

 

Cheers everyone!

 

IMG_2884.jpgIMG_2885.jpgIMG_2886.jpg

 

 

Vodder
Apprentice
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TV

Nice one Elliott! I too can confirm Airplay is now an option under settings on my 32" and works for streaming and screen sharing.

 

Doesn't look like there is a built in AppleTV+ app (yet) although you can get around that with Airplay.

 

Unless my memory deceives me, it does look like Colour Tone is "new" in settings in Art Mode. Still no motion sensor option - assuming this is even HW possible on the 32". There is a motion lightning option in the main TV settings, which unless is really poorly named, suggests there is a motion sensor.

 

Side comment - if the "gallery" app can sync between devices, why can't the "Art mode" app sync between devices?

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Stevemid88
Explorer
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Great result for the Airplay. It has appeared on my TV too.

 

Still getting the flickering on a daily basis...hopefully that will get addresses in the next SW update.

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PaulHX
Explorer
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Nice one, Elliot.

 

Result - I can get rid of that temp HDMI to USB-C cable!

 

Now, where is Apple TV?!

IMG_6355.jpeg

TC83
First Poster
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I’m thinking of buying the 32” Frame and have read through all the comments. Am I right in concluding that following the update, AirPlay is now available?

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mcdan
Apprentice
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Yes I just used airplay today to stream a pod cast to my 32" Frame TV. Happy Samsung got this all worked out.

Darry
Explorer
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Airplay now working finally, still waiting for Appletv+ app to be made available. Google assistant is due June 2020 according to the Samsung page for this tv, but not actually available. Seems this tv was released months before the software was ready. 

PaulHX
Explorer
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Latest update from President’s office as of this afternoon is that they are expecting Apple TV app available this week.  Let’s see....

Darry
Explorer
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Update 1304 is available from Software Update... cannot see any difference, so perhaps a stability update.

Darry
Explorer
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Vodder
Apprentice
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Taking the lead from Paul & Elliott I contacted the President's office regarding the motion sensor... unfortunately it is the worst case scenario unlike software fixes. They have confirmed the 32" does NOT have the motion sensor and sent me a screen shot and link to a UK page that says this in the small print. I've naturally questioned why many other locations, let alone the product PDF either say it does have it or do not explicitly say it does not have it. This is a deal breaker in many ways for me - more so without a timer to turn it on. I particularly don't see the point in having to turn it on every time 😞

 

https://www.samsung.com/uk/lifestyle-tvs/the-frame/art-mode/

 

image001.jpg

Darry
Explorer
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TV

AppleTV app and Apple Music App now available! Finally! :smiling-face: 

PaulHX
Explorer
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Great success!

 

Disappointing news on the motion sensor.

 

I now have the 2 key features I needed from a few months ago and all it took with about 10 hours of phone calls, emails and shouting out of the window.

 

Cheers, all.

Imran1
Observer
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TV

so to confirm AirPlay2 and AppleTV now both work for the Frame 32? Do they work if the TV is in portrait (vertical) mode?

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Darry
Explorer
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Yes airplay2 and Appletv both now work. Can’t confirm portrait mode as my tv is fixed to wal in landscape.