Bought a brand new 2020 Frame 32" on Saturday, as referenced above.
Having spent a few hours channeling through the wall and aligning the wall mounts, I am really frustrated that the Airplay is now supposedly not available.
I have spoken to Samsung Support on 2x occassions this afternoon, and on both occassions I have been told the TV does not support Airplay 2!
If this is correct, why are Samsung marketing the TV as supporting Airplay 2? I specifically purchased this due to A) how thin the TV was and B) Airplay 2 compatability.
Webpage that states the TV is Airplay 2 compatible:
Can anyone provide any help?
Just an app is not doing it justice.
if you are an avid Apple TV user then this little app makes quite expensive hardware (The Apple TV) absolute.
So having this app is a 200 Euro saving to me.
I am quite angry for being cheated by Samsung because this was my main buying criteria.
"Great, thanks. The Apple TV is just another app, so it’ll be in the App Store."
Just searched for "apple" in the app store on the 32" didn't find anything will try on the 43" tonight.
So get this - if you try going to https://www.samsung.com/in/support/your-service/register-product , enter the serial number and click Verify, the model QE32LS03TBKXXU is found but with no image. Then if you enter the date of purchase, upload proof of purchase and click Verify, a popup message appears saying 'This is not a valid Model' so you cannot continue. That's a first for me.
Looks like the release of this 32" Frame model is so half baked that Samsung haven't even got round to including it in their own registration system.
I am starting to get the feeling like we are a bunch of early adopters for this model and that the one we actually expected to purchase is going to be out as next year.
In Germany you cant even select (any) 2020 Frame Model, when creating a support ticket. Very odd.
Off topic: Just out of curiosity: Where are your Frame models made? Ours are made in Hungary. I cant imagine it to be the same for the US-Market.
Has Samsung categorically stated to you now that their position is the TV will not have AirPlay2? Their Helpdesk isn't the most reliable.
I'm going to chase up via John Lewis support again later and will let y'all know of any progress.
Ok, so after an hour waiting to get through to John Lewis, the solution is that I should email the Samsung CEO.
So if consumers and retailers are unable to get a straight answer from Samsung, this is my last throw of the dice.
You really could not make it up.
I saw the Frme TV as the market-leading product for the thickness/capability.
The thickness is outstanding, but the capability is completely underwhelming.
Still waiting for Samsung to reply on this thread, or DM, or anyway they prefer...