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Original topic:

Q90T Samsung TV Plus:. Guide but problem trying to play

(Topic created on: 11-11-2020 06:50 PM)
Sparky4066
First Poster
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TV

I just unboxed and set up my brand new Q90T tv.

Great improvement over my old one.

 

Connected to network, have no issues streaming other apps (Prime, Netflix) but have issue with Samsung TV Plus.

 

I get the guide and see the channels listed and what's currently playing, but picking one appears to try to load (spinning wheel at top right) but ends with error:

"There was a problem while trying to play the Samsung TV Plus channel.  Check your network settings or try again later"

 

In past several hours, between yesterday and today one channel did play content when app loaded but cannot repeat.

 

Tried:

Cold boot with remote

Cold boot removing power for 10 min

Reset Smart Hub

Removed extra apps (fitness)

Factory reset TV

Change DNS to Google's 8.8.8.8

 

Again... No issues with network connectivity (wired) and no issues with other apps.

 

Please help... It looked like it could be a great option to ditch cable

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2 REPLIES 2
DUMITRU79
Troubleshooter
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TV
First of all, reset the TV to get rid of all the alterations you have made. Secondly, make sure when setting up the smarthub , that UK is selected ( i am assuming you're in the UK) , then , try again.
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DUMITRU79
Troubleshooter
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TV
But, believe me, this "thing" can't rival the "cable"
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