Q90R unable to do a factory reset

[Hubble]

Hi,

I have a Q90R 65 inch and I am unable to do a factory reset.

If I go to Settings > General > the "reset" appears light grey and I am not able to click it ( if I press it it says "this function is not available").

How can I do a factory reset? 

thanks

[ChrisM · Accepted solution]

Hi @Hubble 

Do you have your Smart Hub or any apps open when trying to reset the TV? If so, could you close them down and try again please?

[Hubble]

Hi Chris,

That was it. Closing Netflix and the other apps solved the problem.

thank you very much