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Original topic:

Q90R TV, not streaming until hard reset

(Topic created on: 05-04-2020 11:58 AM)
Fendo
First Poster
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‎05-04-2020 11:58 AM in 

Hi,

A couple of months I purhased a Q90R TV and it's great untill we bumped into this problem:

When someone already viewed a streaming video (via netflix or other streaming app) the TV will load all content (preview images) but won't load a streaming video. When I hard reset the TV (press and hold the power button on the remote for 8 seconds and QLED symbol is displayed) it can stream video's again. 

I already reserved a IP address on our WIFI router for the TV as it disconnected a lot. 

Anyone know how to solve this? Also, how can I setup a fixed IP for the TV?


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1 REPLY 1
BigRedSun
Journeyman
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‎28-04-2020 08:41 PM in 

Hi, Sorry I can’t help with the main question, but I can point you towards an answer for the fixed IP one.
When I have needed to lock a device to a specific IP, it’s been possible from the router interface.
Hopefully, once you get to the gateway of your router and look at the connected devices, you can find a way to switch each device from dynamic port allocation to fixed. Try looking for dhcp settings.
Hope that helps a little.