I'd be grateful for your thoughts and recommendations on a dilemma! In July 2019 I "invested" in Samsung's 8k flagship TV, an 82" Q900RB. It cost approximately £6,500, €7,800, $8,700.
On the whole, I've been happy with the TV, the only downsides being a persistent network cable connected, disconnected message (seems to be fixed with a software update a couple of revisions ago) and a nagging concern that the system RAM and Memory may struggle in the future!
However, yesterday a single, horizontal line appeared on the screen. I've raised a case with my local Samsung service team and have been told that I will need to replace the screen at a cost of £2,650, €3,167, $3,550!
I'm genuinely shocked that this should happen to a "flagship" 8k TV which is less than 3 years old!
Does anyone know who I can contact to objectively escalate this within Samsung? I'm living with MND/ALS, so the TV is very much my window on the world.
Thanks one and all for any thoughts...
Thank you very much Steve. I went through that process prior to contacting Samsung Service. As a result of my conversation with Samsung Service, I have been told that my only option is to pay for a replacement screen!
I'd like to identify how I can constructively escalate this issue with Samsung Corporation.
To be honest, I invested £6,500, €7,800, $8,700 on a flagship, 8K TV just two and a half years ago and I'm now faced with the decision to either cut my not insignificant losses and look at another manufacturer or put a further £2,650, €3,167, $3,550 at risk, in the hopes that this 8K TV will last longer than 3 years.
Hopefully, my dilemma will help others considering a significant investment in Samsung's flagship platforms!
THANK YOU for trying to help, it's very much appreciated. I can only hope that Samsung step up, stand behind their technology and help me find a viable way forward.
The Samsung service engineer says that it is definitely a screen failure and I can understand why he's come to that conclusion given it's a single horizontal pixel screen wide failure with a small, green, vertical line approximately 1/3rd of the way along. Photo below...
Thank you very much for trying to help.