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Q9 TV

(Topic created on: 28-01-2021 01:38 PM)
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SeanQ9
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My Q9 has been turning itself on and off after it’s been turned of for along time and also the smart remote has to be paired every time this happens has anyone else had this problem 


How to update my QE65Q9FAM to 1290.3 as mines 1290

TIA 

Sean

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AndrewL
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@SeanQ9: Sorry to hear that you're experiencing issues with your TV. At this stage, please can you take a look at the following for me? 

- Do you have SmartThings set up to work with your TV? 

- Do you have any programme reminders set up on the built in terrestrial TV channels? 

- Turn off any connected external devices, such as a set top box or console, when you turn off your TV

- Replace the batteries in your remote control

If you're unable to update the TV via Settings > Support > Software Update > Update Now, then you may wish to try downloading the update file onto a USB stick, which you can use to manually update the TV. For further details, please check the handy guide below

https://www.samsung.com/uk/support/tv-audio-video/how-to-update-a-samsung-tv-via-usb/

https://www.samsung.com/uk/support/model/QE65Q9FAMTXXH/

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SeanQ9
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Hi Andrew

i have no smart things connected to the TV

Yes I have programme reminders set up 

Yes I’ve turned of everything multiple times 

Yes I’ve replaced batteries multiple times 

Regarding the links I’ve looked through them and I cannot find the download so I can download the update so I can upload the new update do you have a link to them please as resetting up the smart remote is now ridiculous having to do it every day 

 

Kind Regards 

SeanQ9

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